Is my item eligible for a return?Updated 6 months ago

Vaporizers: ✨

• All vaporizers can be returned within 14 days of receiving them if you are unsatisfied, for an exchange, refund, or store credit. The returned items must be in working condition. Please note, units damaged due to mishaps (e.g., falling off the roof, into the pool, or being chewed by a dog) are not eligible for return under warranty or our 100% Satisfaction Guarantee. Exchanges or store credits have no fees. Refunds incur a $10 shipping fee and a $10 restocking fee ($15 each in Canada).

• All vaporizers can be returned within 30 days of receiving them for either a refund or store credit, provided they have not been used or opened. A $10 restocking fee and a $10 shipping fee apply ($15 each in Canada).

Accessories: 🛠️

• Accessories are eligible for return within 14 days if they were included in the same order and are being returned with your vaporizer under our satisfaction guarantee policy.

• Unused and unopened accessories can be returned within 30 days of receiving them for a refund or store credit. A $10 restocking fee and a $10 shipping fee apply ($15 in Canada).