1. Talk to Our Team First: Before you decide on a return, why not chat with our experts? We're here to help you find a vaporizer that truly matches your desires. 2. Easy Return Portal: Ready to return? Just hop onto our return portal, enter your orde

How do I start my return?

Exchanges

Return Policies

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POTV Canada

Find out everything you need about our Refund Policy and Return information! When in doubt, contact us hello@planetofthevapes.com

Returns & Refunds

My vaporizer isn’t charging

My Battery Won't Hold a Charge

I am getting little to no vapor

My vape tastes weird

My Arizer is giving me error codes

Mighty error codes

I am unable to draw from my device

My torch lighter isn’t working

The mouthpiece on my V3 Pro is wobbly/loose

My PAX is flashing 10 blue lights

PAX not charging

PAX is too hot to touch

Venty Error Code 004

Venty Firmware Update

Storz & Bickel

Troubleshooting Guides

I need help

Looking for human assistance?

Agent Support

My tracking isn't updating

Do you offer free shipping?

Delivered but not received

Discreet Shipping

Shipping Policy

Shipping & Delivery

PAX 3 tips & tricks

Burn Offs

What temperature is best to vape at?

What accessories should I get?

Battery Warning/Hazard

Best vape for a beginner?

XMAX Accessories

Dosing Capsules?

Dosing Capsule Compatability

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Getting Started

My Vaporizer is hot

My lips are burning

Hot Devices

Volcano Glass Adapter

How to use

LOBO Settings

LOBO Vapor Production

POTV ONE & LOBO

Vaping Tips & Tricks

How do Exchanges work?

What is your return policy?

LOBO Return Policy

Return status

I received a broken item, what should I do?

I received the wrong item, what should I do?

Received my order incomplete

Order Discrepancies

I haven't gotten a confirmation for my order. What steps should I take next?

Where can I track my order status?

Partially Fulfilled Orders

Order Status/Information

I want to change my order

I want to add something to my order

Can I combine my orders?

Order Changes

Register my vape

Vaporizer Registration

Age Verification

Orders

Can I use multiple gift cards?

Do gift cards expire?

How do I get a gift card?

How do I use my gift card?

Where is my gift card?

Why is there a gift card in my cart?

Gift Cards

Sezzle?

Sezzle isn't working

How do I pay with Sezzle?

Sezzle

What are your payment methods?

Paypal?

Payment Methods

Payments

POTV ONE VS LOBO

Vape Comparisons

Vaporizer Guides

Returns & Refunds

Categories

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Return Policies

Articles

How do I start my return?