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My Arizer is giving me error codesUpdated 4 days ago

Arizer Portables - Error Codes General Troubleshooting

Error codes:

Error 1:

Error 1 indicates that your battery temperature could be too high. If this is the case, consider moving to a cooler environment, or allow your vape to cool after it’s been left in a hot vehicle, for example. 

Error 2:

Error 2 usually indicates a power issue, which could be an issue with the wall outlet, the charger, the USB cord, or the battery. Change these up to see if it helps. 

Error 3:

Error 3 indicates a power issue, usually the charger. If possible, try another charger. 

Error 4: 

Error 4 generally indicates an issue with the battery. For example, a defective battery, the wrong battery, an upside-down battery, or plastic covering the connection, etc. All

Error 5:

Error 5 and up indicates the presence of a wiring or circuitry issue. 

Troubleshooting Tips and Tricks:

  • Disconnect your Arizer portable from the charger

  • Leave unplugged for 5 minutes

  • Plug it back in

  • Attempt to charge the vape

  • If charging normally, charge for three hours

  • Disconnect from the charger once full, and attempt to power up

If the error code persists:

  • Power the vape up

  • Hold all the buttons down for 60 seconds

If you’re still experiencing issues, please don’t hesitate to contact us.

Arizer Desktops - Error Codes General Troubleshooting

Extreme Q Error Codes:

Error 1:

Error 1 usually indicates an issue with the power adapter, usually that the wrong power adapter is being used. 

Error 2: 

Error 2 and up indicates the presence of a wiring or circuitry issue. 

XQ2 Error Codes: 

Error 1-5, 7-9, 12-16:

These error codes indicate the presence of a wiring or circuitry issue. 

Error 6 & 10:

Error 6 & 10 indicate overheating. Please unplug your XQ2 and allow some time to let it cool down before trying the device again. 

Error 11:

Error 11 indicates a power supply issue and/or power adapter failure. 

Troubleshooting Tips and Tricks:

  • Power down the vape

  • Check the plug is fully in the wall outlet

  • Check the kettle lead is firmly into the socket on the adapter

  • Check the Glass Heater Cover for any obvious damage. If damaged, replace

If you’re still having trouble, the next step is to contact us; we’ll be happy to help. 

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